HomeCommunity PartnersVolunteer Lifeline Telephone Crisis Supporters

Volunteer Lifeline Telephone Crisis Supporters

Job Title

Volunteer Lifeline Telephone Crisis Supporter

Lifeline Ballarat is recruiting for its next intake of volunteers to complete the Crisis Supporter Workplace Training commencing August 2017. This is the first step to becoming a volunteer Telephone Crisis Supporter and making a real difference in peoples’ lives.

Number of volunteers required

The Role is based at:

Commitment required

All volunteer crisis supporters across Australia undertake nationally recognised training, so they have the skills, knowledge and confidence to help callers to the Lifeline national 13 11 14 crisis line.
Once a volunteer has successfully completed the training, they are invited to become a Lifeline Crisis Supporter. They are also asked to commit to answering calls eight hours each month to the Lifeline 13 11 14 Crisis Support telephone line.

Desirable personal skills/qualities:

The ideal Lifeline Telephone Crisis Supporter is a person with empathy, an open heart, an open mind, and who can connect with help-seekers.
Volunteer Telephone Crisis Supporters are all ages and come from all backgrounds and vocations. They share a strong desire to make a difference and to help those who are in crisis or having thoughts of suicide.
They will also be able to demonstrate:
– Computer skills or the ability to acquire these skills
– A high level of written and verbal English communication skills

Volunteer Role Key duties

To undertake crisis supporter training with Lifeline Ballarat with the prospect of being invited to become a Lifeline Crisis Supporter on achievement of competency.

You will need to have or be willing to undertake:

  • Police Check
  • Working with children check
  • Character references

Other details

For further details contact: Michelle MacGillivray


03 5322 4996




United Way Ballarat is working to advance the common good of our community by focusing on Education, Income and Health.  These are the building blocks for a good life—a quality education that leads to a stable job, enough income to support a family through retirement, and good health.  United Way Ballarat asks all the citizens of Ballarat and surrounding areas to do three things: GIVE – money and goods; ADVOCATE – on behalf of those who cannot; and VOLUNTEER – to invest time in our community More about United Way Ballarat


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